Privacy Policy

At ASTR the Label, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment information.
  • Order Information: Details about products you purchase, order history, and transaction details.
  • Automatically Collected Information: IP address, browser type, device information, pages visited, and time spent on our site (via cookies and similar technologies).
  • Communication Information: Any messages or inquiries you send to us.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and provide customer service
  • Send order confirmations, shipping updates, and tracking information
  • Improve our website, products, and services
  • Send marketing communications (only if you have opted in)
  • Prevent fraud and ensure the security of our site
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist with order fulfillment, shipping (e.g., carriers), payment processing, and website hosting
  • Professional advisors (lawyers, accountants) when necessary
  • Law enforcement or regulatory authorities when required by law

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications (you can unsubscribe at any time)
  • Request restriction on how we process your data

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

8. International Transfers

Since we currently ship only within the United States, your data is primarily processed and stored in the United States.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Online Purchases & Customer Care: Call or Text: 1.833.522.2787 Email: customercare@astrthelabel.com

Customer Care Hours: Monday - Friday: 8:30am - 4:30pm EST